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FAQ Center For Alipay

Q: 1005: Shopify Gateway Key and Gateway Password not match or "Notification acknowledgment failed?"
A: Shopify Gateway Key and Gateway Password not match, Please check your Shopify store background > Settings > Payments > Alternative payments > "Alipay Global" or "Alipay China" > "Gateway Key" and "Gateway Password" are the same with "Alipay App" background.

Gateway Key And Gateway Password Set


A: Alipay Partner Key set is not correct, They are get through Alipay official sent to your email.

Q: Error Code:Currency Not Support

Current Not Support
A: Shopify store currency setting need keep the same with your alipay global currency of application.

Alipay China: Customer pays RMB, Merchants get RMB.
Alipay Global: Customer pays RMB, Merchants get USD etc.(Supports 12 Currencies:USD, EUR, JPY, GBP, CAD, AUD, SGD, CHF, SEK, DKK, NOK, HKD).
eg: If your application currency is USD on Alipay's official website, the currency of the Shopify store needs to be changed to USD.

Q: Here below is the “ILLEGAL PARTNER” message displayed when trying to pay through the Alipay gateway
A: You need to apply for your own Alipay Global Partner Id and Partner Key, please visit Alipay Global.

If you want to use the test account to try test, please check “Is Test?” option.

A:No permission to use interface, not signing barcode pay or contract expired. Please visit the Alipay Global official website, to sign the payment products or renewal.

A: Please refer to the Alipay development document, apply for opening the mobile website payment interface.
Please click here "Mobile website payment development preparation work".

Q: Why does the transaction flow show that the customer has paid successfully, but my bank card doesn’t receive the money?

A: Because Alipay will remit the money to your bank card only when it is in the liquidation. Alipay offers two kinds of liquidation model, according to the amount and according to the cycle.

The default is the free liquidation model according to the amount. This model has a minimum liquidation amount: $ 5,000 or other equivalent foreign currencies.

When your account for the single currency funds to be liquidated accumulates to $ 5,000 or other equivalent foreign currencies, Alipay will settle the corresponding funds to be liquidated, which meet the conditions of settlement, in your account to your registered bank account within 2 working days

You can also choose the liquidation model according to cycle which you need to pay for fee. There are three types of liquidation model according to cycle: weekly, monthly, or quarterly. The corresponding annual service charges are: 500 USD / year, 200 USD / year and 100 USD / year.