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How to support refund for Alipay?

1.Visit your store > Apps > Installed apps > Click on Alipay.

Click on the app

2.Please check the "Enable Refunds?" option and save the information for Alipay Global or Alipay China.

Alipay Global Enable Refund

Alipay China Enable Refund

3.Create a refund from the shopify order background, Multiple refunds are supported.

Click on refund from shopify
Refund from shopify

4.View refund status in Alipay App.

View refunds for alipay

4.Please wait a few seconds and refresh the order page,
Confirm the refund status in Shopify order detail Timeline.

Confim refunds status for alipay global
Here the refunds are successfully for Alipay China.
Confim refunds status for alipay china

5.Why is MERCHANT_BALANCE_NOT_ENOUGH returned failed for the refund?.

Refund failed for Alipay

Cause: The error code is returned when the merchant does not have enough settlement funds for the refund.

Solution: Currently, merchants cannot add funds into their settlement accounts themselves. Try solve the problem according to the following instructions:
Wait for Alipay to send settlement funds. When the available settlement funds are enough, the refund is processed automatically.

For urgent refunds, contact Alipay Technical Support (overseas_support@service.alibaba.com) for help.

5.This's all, Thank you.